Managing the backlog of care

Two years into the pandemic, governments worldwide have began to calm down their social distancing insurance policies. Nonetheless, healthcare programs proceed to be severely impacted by ongoing infections and a rising backlog of sufferers ready for deliberate remedies.

Whereas vaccines have been extraordinarily profitable in decreasing hospitalization and mortality charges, an infection management insurance policies proceed to have an effect on our hospitals’ common operations. In lots of respects, COVID-19 created an ideal storm. It got here at a time when many healthcare programs had been already severely pressured, coping with an rising burden of illness in an getting old inhabitants, and power workers shortages.

The pandemic suspended most non-urgent, elective procedures and ambulatory care; accordingly, the care backlog elevated. In England alone, 6 million individuals had been ready for remedy by the tip of December 2021. It is estimated that 8 million individuals have undiagnosed circumstances, and these are the individuals who stayed away from their healthcare suppliers for worry of catching COVID-19.1 The scenario is comparable throughout Europe and North America, with the Group for Financial Co-operation and Growth (OECD) reporting vital numbers of individuals with long-term circumstances lacking important facets of their care.2

Supply: Group for Financial Co-operation and Growth

They are saying, “necessity is the mom of innovation,” which was clearly the case throughout the pandemic. Fast growth of vaccines, novel use of medicines to deal with contaminated sufferers, and monumental acceleration of digital care paint an image of innovation. Put up-pandemic, some commentators are suggesting this innovation ought to proceed with the restoration, giving international locations a novel alternative to alter issues for the higher, addressing well being inequalities, and rising sustainability.3

From a expertise perspective, healthcare suppliers can make the most of the teachings realized all through the pandemic. They’ll implement new methods to speed up the movement of sufferers from their backlog into remedy after which onto a swift discharge and rehabilitation.

At every stage of this journey, protecting in common contact with the affected person can be crucial to the success of the complete course of. In some ways, the operational complexity of managing backlogs, medical capability, and workers schedules echoes the complexity and interdependencies of the underlying technical infrastructure. Holding sufferers shortly flowing by the system requires every cog in that system to work flawlessly, always.

Adopting a cross-architectural view of their IT infrastructure and a platform method will allow healthcare suppliers to speed up their digital capabilities, automate affected person outreach by expertise and self-serviceand enhance the movement of sufferers by the care continuum.4

From a affected person’s perspective, healthcare suppliers ought to be deploying digital options that may:

  • Make the most of the time earlier than remedy to teach and inform sufferers about their situation5
  • Monitor adjustments in circumstance that will alter the precedence or remedy pathway
  • Collect pre-operative info and put together sufferers for admission
  • Streamline the journey by the hospital by monitoring individuals and property
  • Scale back in-patient stays by enabling sufferers to go house as quickly as they’re medically match
  • Stop pointless readmission by offering post-acute distant care or monitoring
  • Observe every stage of the digital journey to make sure it’s assembly expectations

Finally, the variety of sufferers ready for remedy will normalize when care groups have the capability to deal with them. Whereas automated processes and synthetic intelligence increase the talents of a healthcare skilled, they’ll by no means exchange the human contact. To deal with the workforce challenges, healthcare suppliers might want to reimagine medical operations and undertake technology-driven processes that enhance effectivity. This can reduce the burden on medical workers and hold individuals within the healthcare occupation.

Fast innovation was commonplace on the peak of the pandemic, with digital care changing into the norm. Though the direct affect of the pandemic on society is now waning, there are extra individuals ready for remedy now than ever earlier than. To deal with this backlog, healthcare suppliers should proceed innovating, increasing their digital provides by investing of their underlying technical infrastructure, adopting a cross architectural method, and making certain that their digital options present a frictionless expertise to sufferers and workers.


  1. NHS backlog & ready occasions in England
  2. Rising from the COVID 19 disaster: Coverage responses within the long-term care sector
  3. WHO Manifesto for a wholesome restoration from COVID-19
  4. The platform play: The way to function like a tech firm
  5. NHS Wait Effectively program


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